„To teach means to kindle a fire,
and not, to fill an empty bucket“

Heraklit von Ephesos

Passionate communication and customer service trainer!

Having professionally developed in the luxury hotel industry, I deepened and expanded my expertise as a manager, coach and trainer in the retail and call-center industries. This experience enabled me to facilitate the development of a customer service novice to the seasoned professional. Still not sure? Put me to the test!

Customer service should be fun and uncomplicated – just like my training and coaching. Innovative, educational and spiced with a dash of humor, they lead to extraordinary results: enthusiastic customers, motivated employees and increasing sales.

I’m looking forward to working with you.

Andrea Heitmann

Andrea Heitmann

Career history

  • Andrea Heitmann Training
    Independent communication trainer
  • Julius Bär Academy
    Learning & Development Specialist
  • Codillion GmbH
  • The Nuance Group AG
    Learning & Development Manager
  • Teleperformance Schweiz SCMG AG
    Learning & Development Manager
  • Grand Hotel Des Bains
    Conference Manager
  • Hotel Intercontinental Hamburg
    Convention Sales Manager
  • Media Markt Hamburg
    Head of department

Trainer for apprentices and students

  • Spruce Meadows Canada
    Event & Special Features Coordinator

Primary and Further Education

  • Certified INSIGHTS MDI® Consultant
  • Ausbilderin eidg. Fachausweis & SVEB 1
    Lernwerkstatt Olten
  • Marketing Specialist IHK
    Hamburger Akademie
  • Hotel and restaurant specialist
    Fairmont Hotel Vier Jahreszeiten Hamburg

Contact me for a non-binding and detailed proposal.

That's what I stand for: