A proper communication culture
will strengthen your company!
And the best: It is learnable
Language & Communication Telephone Skills Customer Service

Language & Communication

Your custom-made communication training can include (but is not limited to) the following:

Basics of successful communication

What happens when we speak and why? How can I optimally use verbal, and non-verbal communication in conversations?

Body language

"The body speaks before the mouth begins to speak." What the body unconsciously says about us and how we can control it.

Tone of voice

Too loud, too shrill, too slow ... How does your voice come across - what we can improve can only be experienced when we hear it ourselves.

Word choice and language

"C’est le ton qui fait la musique!"
Find out which 'killer words' you use without realizing it, which immediately annoy the customer.

Who asks, leads!

The duration of conversations can be significantly reduced through targeted questioning techniques, while increasing the quality of the conversation.

Active listening

"Oh, I already know what the customer wants!". Why listening is so difficult and how active listening can become as natural as breathing.

Contact me for a non-binding and detailed proposal.